Refund Policy

1. Deadline to request a refund The deadline to request a refund after canceling the policy or receiving an excessive payment is 10 business days in case the policy does not reach its effective date. Effective, also an excessive payment.

2. Conditions for refund The circumstances under which a refund can be requested:

Policy Cancellation: If the policy is canceled due to error by the agent or agency, when sending your information to estimate the payment of your policy, the refund will be made within 10 business days following the claim.

Duplicate payment: In the event that there is a duplicate payment, the agency will refund the duplicate payment no later than 5 business days.

3. Application process Send the refund claim supports to the following email: CUSTOMERSERVICE@EJSERVICESINSURANCE.COM, giving a brief explanation of the reason for the refund claim.

4. Processing time The time it takes for the agency to process and issue the refund will be a maximum of 10 business days.

5. Refund method How the refund will be made, whether by check, electronic transfer or other means.